Find answers to common questions about VentDepot
Use the "Contact Seller" button on any product page. Messages stay on VentDepot so we can help if there is a dispute.
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Go to My Orders and open the order. Each seller's shipment shows its own status and tracking events.
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Yes. Your order is split per seller; each seller ships their part separately and you can track each shipment in the order details.
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PayPal (cards and PayPal balance) and OXXO cash payments. An OXXO voucher is valid for a limited time; your items are reserved until it expires.
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Most products can be returned within 30 days of purchase; some products show their own return window on the product page. Request a return from My Orders.
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Open the order and click "Report a problem". The seller has 3 days to respond; if you cannot agree, VentDepot reviews the case and decides.
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Create a seller account from "Become a seller". After approval you can list products, build your store page and receive payouts for your sales.
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By package weight (or volumetric weight, if larger) and delivery distance from our warehouse. You see the exact cost at checkout before paying.
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